Frequently Asked Questions (FAQs)
We know you have lots of questions about the new dockless system and the new parking zones. Here are some questions we've received, as well as our best and most current answers.
Question 1: When are the new bikes coming?
Rollout of the 1,500 new bikes will begin in September of this year. New parking zones will be installed a few days prior to rollout of these bikes.
Question 2: Will I be able to drop off the new bikes in Saint Paul?
No. As of now, the City of Saint Paul has not accepted Nice Ride’s proposal to operate dockless bikes within its city limits. Thus, you won't be able to drop off or pick up our dockless bikes there. We hope to continue to offer an integrated system across both metro core cities and will continue to work with the City of Saint Paul to achieve this.
Question 3: What's the role of the public in developing Nice Ride's new parking zones plan?
We are asking Minneapolis residents, workers and visitors to provide ideas to help us plan this next evolution of bikeshare in the city. We will take all of the comments received as part of this process into consideration, and will work with project partners, sponsors and owners of the public right of way where parking zones will be located (City of Minneapolis, Minneapolis Park and Recreation Board, the University of Minnesota, etc.) to finalize recommendations and implement the plan. We will provide regular updates through this website and through the plan's electronic newsletter (you can subscribe here >).
Question 4: How will I know if I am dropping off the bikes correctly within the parking zone?
Parking zones will be marked to help you position the bikes correctly – like a standard parking space, there will be lines delineating the parking area to help you orient the bike within the parking zone.
Question 5: How will I know if a bike is available at a parking zone, or if there is room to drop off a bike?
You'll be able to use the free Nice Ride app to locate dockless bikes near you. If you get to a parking zone and it is full, you'll be able to contact us to receive instructions on what to do. Our contact information will be provided at each parking zone and we'll be able to offer several options for ending your rental without incurring additional fees.
Question 6: How do you intend to rebalance bikes?
We intend to use two approaches: first, we'll continue to use our current process, which includes our continuous monitoring of the number of bikes at stations and parking zones, and the moving of bikes to stations with few or no bikes to make sure enough bikes are available for the anticipated need. Second, we'll pilot (and potentially expand) use of rider incentives to supplement our efforts and help us rebalance the fleet throughout our service area.
Question 7: Who is Motivate? What is their relationship with Nice Ride?
Nice Ride is the local non-profit entity that led implementation of and has operated bikeshare in the Twin Cities since 2010 (one of the first in the US!). As the bikeshare industry has matured, and new technologies have emerged, several bikeshare equipment manufacturers have become the primary entities for operating bikeshare in cities across the world. Motivate is the company behind the technology and much of the equipment our fleet has used since 2010. They operate some of the largest systems in the US, including New York City, Washington D.C., Chicago and San Francisco. Motivate was selected by the City of Minneapolis to operate bikeshare and use the city's public right of way for bikeshare parking zones and docks. The majority of Nice Ride operations and management staff have been absorbed into Motivate as they transition the new bikeshare system. Nice Ride Mn will remain as a separate and independent non-profit entity working to increase access to bicycling in Minnesota.